|
|
|
|
To order by phone: 1-800-525-7292
toll free in USA or 1-818-763-7292 worldwide. Our experienced and knowledgeable
customer service staff are available to assist you between 8:00 a.m. and 4:30.p.m.
Pacific Standard Time (Los Angeles), Monday through Friday. Please have your
order list ready. |
|
|
|
|
|
To order by Fax: Fax
us your order or request at 1-818-760-1069, 24 hours a day. We will call you
to confirm receipt of your order and answer any of your questions. Be sure to
include, on your fax, your complete contact information, method of payment (COD,
Credit Card, or Bank Fund Transfer-prepaid) and specify the size of each item
you want. |
|
|
|
|
|
Foreign
customers: should make all shipping arrangements with shipping companies
in their own countries which have an affiliates in United States (specifically
in Los Angeles region). |
|
|
|
|
|
All International
orders must meet a $500.00 minimum. |
|
|
|
|
|
Is
this your first order? Introductory offers. We've made it easy for
you to sample our products at a discount price. We offer, as an introductory
first-purchase only, a full set of our retail size products (about 90 items)
for $500.00 plus freight. (you save over 25%). This method allows you to familiarize
yourself with our quality, variety, and packaging. |
|
|
|
|
|
Minimum
order requirements: All domestic orders must meet a $150.00 minimum.
All International orders must meet a $500.00 minimum. Retail size products can
only be ordered in multiples of 3 ( such as 3 or 6 or 9 or 12, etc.). |
|
|
|
|
|
 |
|
Prices
and Quantity Discounts: By buying directly from the manufacturer
you are significantly cutting your costs. Although all prices are subject to
change without notification, we are confident that you will find our prices very
reasonable and competitive. Retail sizes purchased in quantity of 12 each receive
one additional for free. All products are available in 1 gal, 5 gal, and 55 gal.
containers and drums. See our special bulk prices |
|
|
| Accepted
forms of payment: All first orders must be prepaid by credit card,
certified check or money order. Personal or company checks will be held for clearance.
Subsequent orders may be shipped C.O.D. Payment by MasterCard, Visa or American
Express is accepted. |
|
| Returned
checks: There is a $ 25.00 fee for any returned checks. |
|
| Delivery: Orders
are generally shipped within 48 hours (two working days) from receipt. UPS ground
service will be used unless otherwise requested. Our sales staff will be happy
to review the express service options with you: next day delivery, second day
delivery, three days special. |
|
|
|
|
Freight: Freight
is F.O.B. Factory, Los Angeles, California. The Carrier is UPS. |
|
|
|
|
|
Returns: Returns
must be made within one week from purchase date and will not be accepted without
our authorization. Products must be in original condition, unused and unlabeled.
Returns due to customer error will result in a 25% restocking fee to be applied. |
|
|
|
|
|
Damaged
items: Be sure to save the original carton box. Call our office
immediately to report the damage. It is necessary for you to call the carrier
immediately UPS tel. 1-800-742-5877 or inquire: www.ups.com, have
your package tracking # handy), for a damage inspection and claim for reimbursement. |
|
|
|
|
|
 |
|
Shipment Refusals: In
the case that an order is returned, due to it being refused or if no one is there
to accept it or pay the C.O.D. Amount, you will be responsible for the shipping
charges and a 25% restocking fee. If re-shipped, double freight charges will
be imposed. No further orders will be shipped until your account is clear. Please
make arrangements to accept your shipments. |
|
|
| Labeling requirements: Private
Label customers must comply with all federal, state and local cosmetics labeling
and packaging regulations. We provide assistance in this area, also see Legal
FDA requirements for Cosmetic Labeling at 21CFR701-
Cosmetic labeling. |
|
|
|
|
Thank
you for interest in RAYA® products and services. |
|
|
|
|
|
Compare
RAYA® Quality and Prices |
|
|
|
|
|
 |
|
|
|
|
